Watch SensorSuite CEO Glen Spry and Hilo's David Saint Germain discuss the evolution of demand response and the smart grid
Watch SensorSuite CEO Glen Spry and Hilo's David Saint Germain discuss the evolution of demand response and the smart grid
Learn More Learn more
Learn More Learn more
Privacy Policy
Privacy Policy
SensorSuite Inc. and its subsidiaries (collectively referred to herein as "we", "us", "our", or "SensorSuite") recognize and respect the importance of protecting your privacy. As such, we have adopted the principles outlined in this Privacy Policy Statement to govern the use and disclosure of your personal information. Although it is impossible to guarantee that the information is or will be completely safe from unauthorized access or use, the following Policy is intended to inform you of the steps we take to protect the information you choose to provide to us. Please review the document before providing your personal information to SensorSuite.
This Policy applies to all of the services offered by SensorSuite and all of SensorSuite's websites and to all personal information that we directly collect or receive from you, whether manually or electronically. It does not apply to information our customers or our suppliers collect or receive from you. Please refer to the privacy notices of our customers for further information.
Collection and Use of Personal Information
"Personal Information" is any information that can be used to identify you, such as, but not limited to, name, e-mail address, postal address, credit or debit card number, title, occupation, and other information required to deliver a product, provide a service, or carry out a transaction.
We may collect or use your Personal Information to include, but not limited
  • To process and ship your orders and deliver the products and services that you have ordered.
  • To provide you with support and assistance.
  • To send you invoices for products and service you have purchased from us.
  • To provide you with the ability to create a secure account and view protected content.
  • To keep you up to date on our product and service offerings.
  • To support marketing or promotional activities on this site.
  • To understand more about you, so we can personalize communications consistent with your preferences.
  • To allow you to forward information to other individuals, such as co-workers.
  • To process employment-related inquiries.
  • To meet contractual obligations.
  • To meet legal or regulatory requirements.
  • To cover human resources data of SensorSuite employees and associates collected in the content of an employment relationship.
You can help us keep your Personal Information accurate and up to date. Please notify us of any changes to your Personal Information.
Collection and Use of Non-personal Information
SensorSuite may collect non-personal data on an aggregated basis through cookies, web logs, web beacons, or other tools. This information is used to improve the usability, performance, and effectiveness of this site. Please read the "Cookies" section below for more information.
In addition, by using some of our products or services, information may be transmitted back to us. This information is transmitted back to us so that, for example, we can determine how users are interacting with our products and services and to assist us in improving our products and services.
What Information Do We Collect?
Information That You Give Us: We collect Personal Data such as your name, date of birth, e-mail or mailing address from you when you voluntarily choose to register for or use certain SensorSuite at this Site. We use the Personal Data that we collect in an effort to provide you with a superior customer experience on the Site and to improve and market SensorSuite. SensorSuite may store such Personal Data itself or it may be stored in databases owned and maintained by SensorSuite’s affiliates, agents or service providers. SensorSuite retains its rights to these databases and the information contained in them.
If you register with SensorSuite or use certain other of the personalized options we offer, we will create a profile that includes your name, mailing address, e-mail address, and other information that you provide that is pertinent to your specific situation. We may combine such information with data gathered from other sources. For instance, if incorrect postal codes are received, we may use third party software to correct them. We also may collect e-mail or other addresses from prospect lists of other companies, for example, in connection with a joint marketing effort. When we do so, (1) we acknowledge in our correspondence how the recipient was added to our list and (2) we provide a means for recipients to opt out of further communications from us. In addition we may ask you for Personal Data if you enter an educational program, contest or promotion sponsored by SensorSuite. When you contact SensorSuite we may keep a record of that correspondence and may occasionally ask you to complete surveys for sales and research purposes.
In some instances we contract with outside parties to collect and maintain our information collection servers and to perform technology and related services. We seek to provide any such third parties with only the information they need to perform their specific function and we require them to protect your Personal Data in accordance with this Privacy Statement and Consent. Wherever SensorSuite collects Personal Data we will provide a link to this Privacy Statement and Consent.
Personally Non-Identifiable Information
Passively Collected User Data: When you interact with SensorSuite through this Site, we receive and store certain "User Data". Such User Data, which is collected passively using various technologies, is not used to specifically identify you. SensorSuite may store such User Data itself or it may be stored in databases owned and maintained by SensorSuite’s affiliates, agents or service providers. SensorSuite retains all rights to these databases and the information contained in them.=
This Site will use such User Data together with data provided by other parties and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the keywords visitors used to find our Site and the domain names of our visitors' Internet service providers. We also may disclose User Data in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes. It is important to note that no Personal Data is available or used in this process.
Aggregated Data
In an ongoing effort to better understand and serve our users, SensorSuite often conducts research on Aggregated Data. SensorSuite may share this Aggregated Data with government agencies, its affiliates, agents and business partners. This aggregated information does not identify you personally. SensorSuite also may disclose Aggregated Data in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Disclosure of Personal Information
SensorSuite does not sell or rent your Personal Information to third parties for marketing purposes without your permission.
We may disclose or share your Personal Information under certain circumstances. For example, we may share your Personal Information within SensorSuite and among our affiliates and subsidiaries for purposes of data processing, storage, or delivery of products and services to you.
We may also share your Personal Information with business partners, service vendors, authorized third-party agents or contractors in order to provide a requested service or transaction, including processing orders, processing credit card transactions, hosting websites and applications, and providing customer support.
We may share your Personal Information to the extent required by law or to respond to judicial process or a good faith belief that such action is necessary under law or to comply with legal process served on us.
We may collect and possibly share Personal Information and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of SensorSuite's Terms of Use, or as otherwise required by law.
SensorSuite uses technologies, such as cookies, which allow us to make your visit to our site easier, more efficient and more valuable by providing you with a customized experience and recognizing you when you return. A cookie cannot read personal data off your hard disk or read cookie files created by other sites; the only Personal Information a cookie can contain is information you supply yourself. Accepting the cookies used on our site may give us access to information about your browsing behavior, which we may use to personalize your experience and track user traffic patterns, and to merge this info when you register. We do this in order to determine the usefulness of our site information to our users and to see how effective our navigational structure is in helping users reach that information. You may browse most of SensorSuite's site without accepting cookies from SensorSuite; however, disabling cookies on your computer may lose some site functionality. Other SensorSuite web pages, particularly those that require a login and password, require cookies and cannot be used when you have disabled cookies in your browser.
Security of your Personal Information
SensorSuite is committed to protecting the Personal Information you share with us. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Information from unauthorized access, use or disclosure. While we strive to protect your Personal Information, we cannot guarantee the security of the information you transmit.
Third Party Websites
Our Websites may contain links to third-party websites. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices of any third-party websites. For this reason, it is your responsibility to review the privacy policies of these websites before disclosing any personal information to or through them.
Discussion forums
If you participate in a SensorSuite discussion forum, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside SensorSuite, who have access to that discussion forum or chat room. Also, please recognize that individual forums may have additional rules and conditions. For example, SensorSuite's Blogging Policy applies you participate in a discussion forum hosted by SensorSuite. Each participant's opinion as expressed in a forum hosted by SensorSuite is his or her own and should not be considered as reflecting the opinion of SensorSuite.
Policy Reviews and Updates
SensorSuite reviews its compliance with this policy periodically. We may amend the privacy policy from time to time, and at any time. Your continued use of this site after any changes confirms your assent to those changes.
Revision History
Revision Date Description
1.1 Feb 5, 2016 (Policy Update)